Our broad range of expert services has evolved in response to the varied needs of businesses. Elisa Oyj’s Digital Solutions unit draws on our expertise whenever it needs additional capacity at short notice—for example, in user experience (UX) or user interface (UI) design.
Elisa’s ITBU Digital Solutions unit develops applications for corporate and public-sector clients and helps them structure their digitalization initiatives. Its work results in practical solutions that create added value and strengthen clients’ competitive advantage. The unit focuses primarily on service design, customer service, application development, IoT solutions and healthcare solutions.
We asked Markus Vuorinen, Team Lead and CX Strategist, about his experience of working with us. He leads a team of designers and consultants in Elisa Oyj’s Digital Solutions unit.
We asked Markus Vuorinen, Team Lead and CX Strategist, about his experience of working with us. He leads a team of designers and consultants in Elisa Oyj’s Digital Solutions unit.
How Does LINK Support Elisa’s Business?
The demand for service design is growing rapidly. Alongside business goals, companies need the voice of the end customer to inform decision-making, and service design helps bring that voice forward. It improves the viability of an application, digital solution or process. The right solution is not always digital; sometimes, for example, a telephone service needs to be developed.
For our business to run smoothly, it is essential that we can bring experts into a project as soon as the need arises.
We have around 60 professionals developing digital solutions for businesses, some of whom specialize in design. We assign a dedicated team to each project, but with several projects running at the same time, we occasionally need additional capacity. It is valuable to be able to bring LINK’s experienced service design professionals into our work quickly and easily. I appreciate LINK Design’s expert services because they give our operations the flexibility we need.
For our business to run smoothly, it is essential that we can bring experts into a project as soon as the need arises.
We have around 60 professionals developing digital solutions for businesses, some of whom specialize in design. We assign a dedicated team to each project, but with several projects running at the same time, we occasionally need additional capacity. It is valuable to be able to bring LINK’s experienced service design professionals into our work quickly and easily. I appreciate LINK Design’s expert services because they give our operations the flexibility we need.
Can You Share a Concrete Example of Our Collaboration?
At Elisa, we want every digital project to include design expertise and a strong customer-centric perspective from the very beginning.
We have worked with LINK, for example, on a booking application for Edustusautot, a company providing chauffeur services to businesses. LINK provided two application designers for the project. Whenever needed, they worked from our Kaarlenkatu office and, at other times, from LINK’s office in Otaniemi—a flexible hybrid model.
We have worked with LINK, for example, on a booking application for Edustusautot, a company providing chauffeur services to businesses. LINK provided two application designers for the project. Whenever needed, they worked from our Kaarlenkatu office and, at other times, from LINK’s office in Otaniemi—a flexible hybrid model.
How Have Your Operations Evolved Through the Collaboration?
Our collaboration has been enriching, particularly because we work across the specialist fields of service design and application design. Bringing together talented professionals gives us a broader perspective and leads to better outcomes than working with a smaller team. Our projects also require expertise from different disciplines, as they involve a range of technologies and programming languages.
What We Did?
- Concept Design and Brainstorming
- Industrial Design
- Brand Development
- UI/UX Design
- Implementation of Design Guidelines