Understanding customer experience is the foundation for the development of all products, services, internal processes and business models. The benefit experienced by a customer or a service user increases the value of the brand.
The target of customer experience can be an entire service path or, for example, a single digital interface already in use. We target existing services in more detail and streamline the customer experience and path. By improving the customer experience, you can also reach completely new customers or users.
In joint workshops, we involve our customers in the design and creation of the customer experience. We define customer profiles and use cases and perform a thorough examination of the service path step by step. We find the bottlenecks and any issues that require development. We conduct a customer survey and improve the customer path or experience of a single contact location. We highlight development targets in the company’s internal processes and create a roadmap of the steps to follow next.
What we do
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Director, Service Design, UX & UI
service design, research and UX/UI development projects, public projects
Examples of our customers whom we have helped with customer experience
City of Espoo
City of Helsinki
Municipality of Lapinjärvi
Salo IoT Park
City of Turku
Prime Minister’s Office