{"id":5081,"date":"2021-02-01T12:33:42","date_gmt":"2021-02-01T10:33:42","guid":{"rendered":"https:\/\/linkdesign.fi\/service-design\/"},"modified":"2026-01-26T11:01:46","modified_gmt":"2026-01-26T09:01:46","slug":"service-design","status":"publish","type":"page","link":"https:\/\/linkdesign.fi\/en\/service-design\/","title":{"rendered":"Service design"},"content":{"rendered":"\t\t
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With strategic service design, you will be able to develop your business<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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When you want to succeed in your business, you cannot afford to ignore service design. The methods and way of thinking in service design can be utilised from the development of services to designing business, employee experience and strategy. We innovate new things and develop existing ones, explore opportunities and make ideas come alive.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tIn an increasingly digital world, the user orientation of a service is one of the cornerstones of successful business. Are your company’s services future-proof, and do they currently serve your customers in the best possible way? We are experts in product and service development and provide your company with tools for appropriate, interesting and customer-driven solutions \u2013 for real-life needs.

We do not present speculations for your company because our solutions are always based on customer and user research. Together with You we will deepen the understanding of the customers, their habits, and the context they operate from. You can utilise our solid experience in user-driven methods in both the industrial and public sector. In the area of business design, we provide support, for example, in the development work of a user-driven strategy, internal processes, employee experience and cooperation networks.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Service design is a human-driven and sustainable business<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We develop services and business based on user and customer understanding. The needs, expectations and everyday practices of user groups lay the foundations for both services as well as the entire organisational culture. Increasingly, design thinking and user needs are integrated into the company’s decision-making and business development. Today’s operating environment is changing faster than ever before, and involving both users and stakeholders in solving complex challenges will produce an end result that meets the needs of different user groups.<\/p>\n

Based on our customer research, we build concepts to suit the needs of the customers and ensure the organisation’s user-driven approach in the designing of its products, services and solutions. In service design, the business conditions are also combined with development work in order to achieve an optimal outcome for all parties.<\/p>\n

Depending on the project\u2019s starting point, we will include service paths, Service Blueprints, customer profiles as well as stakeholder and ecosystem maps in the work. We utilise ethnographic methods to gain customer understanding and ensure the creation of value in the interaction between a customer and a product or service. The end result of the whole process is a competitive, functional and efficient service that users can identify with.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Innovation\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Service design for the public sector<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We create a more functional daily life both for citizens as well as within public sector organisations. Developing a smoother customer path usually also requires the development of the organisation’s operating models, networks and shared processes. Combining the shared processes between different actors into a whole and engaging stakeholders are key factors in our work to ensure that the customer views the service as complete and uniform. We are the framework contract supplier for service design in health and social services in the cities of Helsinki, Espoo and Turku, as well as in the Tampere region, and we operate in all sectors of the cities\u2019 activities.<\/p>\n

Services always have a physical, digital and social dimension. Our work emphasises multidisciplinary design work to implement a service in the urban environment.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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What we do<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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